Healthcare Operations Management Course

About Course

The Healthcare Operations Management Course is a specialized program designed to equip professionals with the tools and techniques to manage, optimize, and improve operational efficiency in healthcare settings. Covering everything from patient flow, resource allocation, and quality improvement to healthcare analytics and digital transformation, this course blends management theory with real-world healthcare applications.

Whether you’re working in hospitals, clinics, health-tech startups, or public health systems, this course provides actionable insights to streamline processes, reduce costs, and enhance patient outcomes.

By the end of this course, you’ll be able to:
Understand the structure of healthcare systems and how hospitals, clinics, and public health systems function globally.
Manage and optimize hospital workflows, including patient flow, scheduling, and capacity planning.
Apply Lean, Six Sigma, and process improvement techniques to reduce inefficiencies and improve service delivery.
Implement healthcare quality standards such as NABH, JCI, and ISO for accreditation readiness and patient safety.
Streamline supply chain and inventory management, using real-world tools like ABC/VED analysis and critical item control.
Use healthcare data analytics and performance dashboards to monitor key performance indicators (KPIs).
Understand digital health systems including EHR, EMR, and telemedicine platforms, along with their integration and compliance needs.
Align human resources and financial operations to support clinical excellence and operational sustainability.
Build data-driven strategies for healthcare improvement and organizational decision-making.
Complete a capstone project analyzing and improving a real healthcare process.

Course Content

Module 1: Introduction to Healthcare Systems
Overview of global healthcare delivery models Key components of healthcare ecosystems Public vs. private healthcare operations Challenges in modern healthcare management

Module 2: Fundamentals of Healthcare Operations
Basics of operations management in hospitals Understanding patient journey and touchpoints Capacity planning and throughput optimization Emergency vs. elective care workflows

Module 3: Process Improvement & Lean in Healthcare
Introduction to Lean, Six Sigma, and Kaizen Value Stream Mapping (VSM) for clinical and admin processes Root Cause Analysis & DMAIC in hospitals Reducing wait times and improving service flow

Module 4: Healthcare Supply Chain & Inventory Management
Essential concepts in healthcare supply chain Inventory control (ABC/VED analysis) Vendor management and procurement best practices Critical care & cold chain logistics

Module 5: Healthcare Analytics & Performance Measurement
KPIs in hospital operations (bed occupancy, turnaround time, etc.) Dashboards and reporting tools Intro to predictive analytics in healthcare Case studies using real hospital data

Module 6: Quality & Accreditation in Healthcare
NABH, JCI, ISO standards overview Hospital safety goals and incident reporting SOPs, audits, and continuous quality improvement (CQI) Patient safety indicators and compliance documentation

Module 7: Digital Health & EHR Systems
Understanding EHR, EMR, and HIS systems Digital transformation in healthcare Telemedicine workflows and compliance Data privacy, HIPAA, and system integration

Module 8: Human Resource & Financial Operations
Workforce planning and scheduling Budgeting and cost control in hospitals Performance-based staffing HR's role in operational effectiveness

Module 9: Capstone Project & Assessment
Analyze a real-world healthcare operation case Identify inefficiencies, propose solutions Present recommendations using tools learned Final assessment and feedback

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Healthcare Operations Management Course

About Course

What Will You Learn?

Course Content

Module 1: Introduction to Healthcare Systems
Overview of global healthcare delivery models Key components of healthcare ecosystems Public vs. private healthcare operations Challenges in modern healthcare management

Module 2: Fundamentals of Healthcare Operations
Basics of operations management in hospitals Understanding patient journey and touchpoints Capacity planning and throughput optimization Emergency vs. elective care workflows

Module 3: Process Improvement & Lean in Healthcare
Introduction to Lean, Six Sigma, and Kaizen Value Stream Mapping (VSM) for clinical and admin processes Root Cause Analysis & DMAIC in hospitals Reducing wait times and improving service flow

Module 4: Healthcare Supply Chain & Inventory Management
Essential concepts in healthcare supply chain Inventory control (ABC/VED analysis) Vendor management and procurement best practices Critical care & cold chain logistics

Module 5: Healthcare Analytics & Performance Measurement
KPIs in hospital operations (bed occupancy, turnaround time, etc.) Dashboards and reporting tools Intro to predictive analytics in healthcare Case studies using real hospital data

Module 6: Quality & Accreditation in Healthcare
NABH, JCI, ISO standards overview Hospital safety goals and incident reporting SOPs, audits, and continuous quality improvement (CQI) Patient safety indicators and compliance documentation

Module 7: Digital Health & EHR Systems
Understanding EHR, EMR, and HIS systems Digital transformation in healthcare Telemedicine workflows and compliance Data privacy, HIPAA, and system integration

Module 8: Human Resource & Financial Operations
Workforce planning and scheduling Budgeting and cost control in hospitals Performance-based staffing HR's role in operational effectiveness

Module 9: Capstone Project & Assessment
Analyze a real-world healthcare operation case Identify inefficiencies, propose solutions Present recommendations using tools learned Final assessment and feedback

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About Course

What Will You Learn?

Course Content

Module 1: Introduction to Healthcare Systems Overview of global healthcare delivery models Key components of healthcare ecosystems Public vs. private healthcare operations Challenges in modern healthcare management

Module 2: Fundamentals of Healthcare Operations Basics of operations management in hospitals Understanding patient journey and touchpoints Capacity planning and throughput optimization Emergency vs. elective care workflows

Module 3: Process Improvement & Lean in Healthcare Introduction to Lean, Six Sigma, and Kaizen Value Stream Mapping (VSM) for clinical and admin processes Root Cause Analysis & DMAIC in hospitals Reducing wait times and improving service flow

Module 4: Healthcare Supply Chain & Inventory Management Essential concepts in healthcare supply chain Inventory control (ABC/VED analysis) Vendor management and procurement best practices Critical care & cold chain logistics

Module 5: Healthcare Analytics & Performance Measurement KPIs in hospital operations (bed occupancy, turnaround time, etc.) Dashboards and reporting tools Intro to predictive analytics in healthcare Case studies using real hospital data

Module 6: Quality & Accreditation in Healthcare NABH, JCI, ISO standards overview Hospital safety goals and incident reporting SOPs, audits, and continuous quality improvement (CQI) Patient safety indicators and compliance documentation

Module 7: Digital Health & EHR Systems Understanding EHR, EMR, and HIS systems Digital transformation in healthcare Telemedicine workflows and compliance Data privacy, HIPAA, and system integration

Module 8: Human Resource & Financial Operations Workforce planning and scheduling Budgeting and cost control in hospitals Performance-based staffing HR's role in operational effectiveness

Module 9: Capstone Project & Assessment Analyze a real-world healthcare operation case Identify inefficiencies, propose solutions Present recommendations using tools learned Final assessment and feedback

Student Ratings & Reviews

Trending Courses

Trending College Workshops

Company

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Categories

Module 1: Introduction to Healthcare Systems
Overview of global healthcare delivery models Key components of healthcare ecosystems Public vs. private healthcare operations Challenges in modern healthcare management

Module 2: Fundamentals of Healthcare Operations
Basics of operations management in hospitals Understanding patient journey and touchpoints Capacity planning and throughput optimization Emergency vs. elective care workflows

Module 3: Process Improvement & Lean in Healthcare
Introduction to Lean, Six Sigma, and Kaizen Value Stream Mapping (VSM) for clinical and admin processes Root Cause Analysis & DMAIC in hospitals Reducing wait times and improving service flow

Module 4: Healthcare Supply Chain & Inventory Management
Essential concepts in healthcare supply chain Inventory control (ABC/VED analysis) Vendor management and procurement best practices Critical care & cold chain logistics

Module 5: Healthcare Analytics & Performance Measurement
KPIs in hospital operations (bed occupancy, turnaround time, etc.) Dashboards and reporting tools Intro to predictive analytics in healthcare Case studies using real hospital data

Module 6: Quality & Accreditation in Healthcare
NABH, JCI, ISO standards overview Hospital safety goals and incident reporting SOPs, audits, and continuous quality improvement (CQI) Patient safety indicators and compliance documentation

Module 7: Digital Health & EHR Systems
Understanding EHR, EMR, and HIS systems Digital transformation in healthcare Telemedicine workflows and compliance Data privacy, HIPAA, and system integration

Module 8: Human Resource & Financial Operations
Workforce planning and scheduling Budgeting and cost control in hospitals Performance-based staffing HR's role in operational effectiveness

Module 9: Capstone Project & Assessment
Analyze a real-world healthcare operation case Identify inefficiencies, propose solutions Present recommendations using tools learned Final assessment and feedback